Here are all the answers to your tricky questions! We hope this helps you have a great experience with us.

What is your jewellery made out of?

Our jewellery is a collection of  brass, cooper,zinc and blended metals with a variety of crystals and precious stones.

Can I swim/shower with my jewellery on?

No, we suggest always taking off your jewellery before swimming/showering to extend the life span as crystals and brass can dull and discolour if exposed to chlorine or salt water. Please refer to our Cleaning & Care guide.

Can I exercise with my jewellery on?

No, we suggest always taking your jewellery off before exercising as sweat can dull and discolour your piece. Additionally, it is not ideal to wear delicate jewellery during vigorous activities.

Can you repair/ replace my jewellery?

Depending on the type of breakage ,we can offer a repair or a replacement in the case of a faulty product. Repairs and replacements outside of the 14-day period may incur a fee.

What is your exchange, faults and return policy ?

Proof of purchase is required to initiate any returns. If your order qualifies for a refund, please email through our  – Return Form

Please note the following for all returns

  • Valid proof of purchase is required for all returns.
  • Items for return and repair must be received within 14 days of purchase
  • See full terms and conditions -returns & refunds page

How do I know what ring size to order online?

We have created a simple to follow ring size guide

How long are the necklaces that come with pendants / mandala’s?

We have created a simple diagram – here

Can I purchase your jewellery online?

Yes, we ship domestically and internationally. See shipping cost and timeframes – here

Payment & Tracking

See payment and tracking information – here

What is the processing time?

We process & post within 3-5 business days, unless there is a question regarding your order in which case we will contact you via email. Postage times are estimated from the next day after postage. You will receive an email confirmation to say postage has occurred, the timeframe count will be taken from the following day.

Purchasing as a Gift ?

We do not include receipts in our parcels as we know many of our parcels are sent as gifts, we send our receipts digitally. We are passionate about presentation and packaging of our jewellery , so if the item is ordered as a gift it is presented beautifully. If you are gifting our products (where the billing address differs to the shipping address). We pay special attention to the order notes if it specifics  ‘Happy Birthday’ we will write #A GIFT FROM (Insert your name ) so that the recipient knows where the love has come from.

 

What is the meaning & benefits of spiritual jewellery ?

  • Meaning of Crystals – here
  • Meaning of Symbols & Mandala’s – here
  • Intentions & Rituals – here
  • Energy & Vibration – here