** Disclaimer **

All jewellery pieces are unique and hand-made with natural stones and elements from the earth. Meaning that the colours, size and shapes of the jewellery may vary from piece to piece and differ from the images on the website.

Refund & Return Policy

We refund and exchange for up to 14 days for most purchases (some exclusions apply). Valid proof of purchase is required for all returns.

Terms & Conditions

· We DO NOT ACCEPT returns for change of mind.

. We DO NOT ACCEPT returns on pierced earring styles for hygiene reasons.

· We DO NOT ACCEPT returns on items purchased on sale or with a promo code.

· Delivery Fees are non-refundable.

· A postage fee of $10 will be charged for all ring size exchanges and returns.

· Items must be returned in their original condition, undamaged, unworn and properly secured in original packaging provided.

 

To arrange a return, please complete the return form here or email customercare@sassysoul.com.au

Conditions for Returning Products

  • Proof of purchase (your order receipt, online order or tax invoice)
  • Photographic evidence of the fault along with a brief description of the issue
  • Fill out our  return form – here
  • The product and packaging (including tags) is in its original condition; and
  • The item is in unused, unworn and in resaleable condition.
  • For hygiene reasons we do not accept returns for pierced earring styles
  • Please note that wear and tear during the course of normal use is not considered a fault.
  • On a case by case basis, some repairs may incur a fee
  • Sassy Soul does not offer free returns; a postage fee of $10 will be charged for all domestic repairs

Faulty Items:

  •  If an item is different to what was described, or is clearly damaged or defective, we will gladly offer a replacement if the product was purchased within 14 days.
  • To notify us of the fault, please fill out the returns form – here

Please contact the Sassy Soul team via email – customercare@sassysoul.com.au for assistance